HeySpin Privacy Policy

At HeySpin, we take your privacy seriously and are committed to protecting your personal data whenever you use our services. This HeySpin Online Casino Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. By registering an account with HeySpin Online Casino, you agree to the practices described below.

Information We Collect

When you create an account or play at HeySpin, we collect several categories of information to verify your identity, process transactions, and comply with our licensing obligations under the UK Gambling Commission and the Alderney Gambling Control Commission. We at HeySpin gather the following data:

• Registration details such as your name, date of birth, email address, and residential address
• Identity verification documents, including photo ID, a selfie, and proof of address dated within the last three months
• Payment information linked to your chosen deposit methods, such as Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Skrill, or Neteller
• Gaming activity, including deposits, withdrawals, bets, wins, and bonus usage
• Technical data such as IP address, device type, browser information, and login timestamps
• Communication records from live chat, email, or contact forms

How We Use Your Data

Our HeySpin platform uses your personal information to provide, maintain, and improve our services. We use your data to process deposits and withdrawals, verify your age and identity, detect fraud, prevent money laundering, and ensure compliance with our licence conditions. Here at HeySpin, we also use your information to communicate important account updates, respond to support enquiries, and send promotional offers where you have opted in to receive them, including Daily Wheel notifications, Weekly Cashback confirmations, and personalised bonus codes.

Our Hey Spin Club features, such as Trophies, the Mega Reel, Mega Wheel, Bonus Wheel, and Loot Chest, may require us to process gameplay data in order to deliver relevant rewards and track your eligibility for ongoing promotions.

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity to operate your account and process transactions, legal obligation to meet anti-money laundering and licensing requirements, legitimate interest to prevent fraud and improve our services, and your consent where required, particularly for marketing communications. You may withdraw consent for marketing at any time by contacting us at safergambling@jumpmangaming.com or through your account preferences.

Identity Verification and KYC

Before your first withdrawal, we require identity verification, including photo ID, a selfie, and proof of address. Document review may take up to three working days. If documents are rejected, any pending withdrawal returns to your balance within 48 hours. We retain verification records as required by our regulators to demonstrate compliance with know-your-customer obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, our HeySpin Casino operations may require sharing limited information with trusted partners, including:

• Payment processors to facilitate deposits and withdrawals
• Identity verification providers to confirm age and address
• Regulatory bodies, including the UK Gambling Commission and the Alderney Gambling Control Commission
• Game providers such as Games Global, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Blueprint Gaming, Eyecon, and Evolution, strictly for gameplay functionality
• Dispute resolution services, including eCOGRA for UK customers
• Fraud prevention and law enforcement agencies where legally required

Our Hey Spin team ensures that any third party handling your data is bound by appropriate confidentiality and security obligations.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting regulatory record-keeping requirements. Financial and identity verification records are typically retained for a minimum period mandated by gambling and anti-money laundering regulations, even after you close your HeySpin account.

Your Rights

You have rights regarding the personal data we hold about you. At HeySpin, we respect these rights and will respond to valid requests within applicable legal timeframes. You are entitled to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@jumpmangaming.com. We at HeySpin aim to respond promptly and in accordance with data protection law.

Responsible Gambling and Data

Our HeySpin Online Casino uses account activity data to support responsible gambling measures, including deposit limit management and self-exclusion tools. If you wish to adjust your deposit limits, you may contact us at keepitfun@jumpmangaming.com, or reach our safer gambling team at safergambling@jumpmangaming.com for further assistance.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how you interact with our games and promotions. Our HeySpin platform uses cookies to keep you logged in, support the Daily Wheel feature, and personalise offers shown in your account inbox. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our HeySpin security protocols include encrypted data transmission, restricted internal access, and regular monitoring of our systems. While we take data protection seriously, no method of transmission over the internet is entirely risk-free, and we encourage you to safeguard your own login credentials.

International Data Transfers

As part of Jumpman Gaming Limited's operations, your data may be processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Complaints and Contact

If you have concerns about how we handle your personal data, please contact us first at complaints@jumpmangaming.com. We acknowledge complaints within 48 hours and aim to provide a decision within 8 weeks. UK customers may escalate unresolved disputes to eCOGRA, while customers outside Great Britain may contact the Alderney Gambling Control Commission.

For general privacy enquiries, reach our team at support@jumpmangaming.com. We at HeySpin remain committed to transparency and to protecting the trust you place in us when you play at Hey Spin.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly. Continued use of our HeySpin Online Casino services after changes are posted constitutes acceptance of the revised policy.